FAQs - Batya's Kitchen
Welcome to Batya's Kitchen! Below are answers to frequently asked questions about our products, services, and ordering process. If you need additional assistance, please reach out using the contact information at the bottom of this page.
General Information
Q: Is Batya's Kitchen Kosher certified?
A: Yes! We are Kosher Certified by the Tarnopol Kashrus Hashgacha
Q: Are your products Yoshon?
A: Most of our products are Yoshon, feel free to request all your items to be Yoshon.
Q: Do you offer Bishul Yisrael?
A: This would be a special request for an additional charge.
Q: What Shechita do you use?
A: We receive most of our meats from Alle Processing. Feel free to request Solomons, SBD, Satmar and CHK.
Q: What are your hours of operation?
A: Normally we are open Monday-Thursday 9:00 am-6:00pm. Holiday schedule varies. We accommodate special orders.
Production
Q: What type of facility do you operate?
A: We operate a meat facility, and all production is done using meat utensils.
Q: Are you a dining-in facility?
A: No, we are not dining-in a facility. We ship freshly frozen food to families nationwide ordered from our website.
Q: Are you a nut-free facility?
A: No, we are NOT a nut-free facility. Please inform us of any allergy restrictions when placing your order. We do not assume responsibility for airborne allergies.
Q: How are your food items packaged?
A: All of our food items are sent frozen for maximum freshness.
Pesach Production
Q: Do you have a special Peach Production?
A: Yes we do! look out for our Pesach Menu. (see our Pesach Production Faq's page)
Shipping Information
Q: What shipping options do you offer?
- FedEx Priority Overnight: We ship in insulated custom boxes with dry ice.
- Private Trucking Service: Hand delivery- available for Orlando and South Florida customers by reliable freight services.
Q: What are your box sizes and shipping fees?
| Box Size | Capacity | Shipping Fee |
| Small Box | 3 x 9x13 pans | $99 |
| Large Box | 8 x 9x13 pans OR 12 quarts 10 rounds + 4 extra quarts (combination) |
$150 |
Note: FedEx imposes a $30 surcharge on boxes exceeding 50 lbs. We will weigh boxes before shipment and notify you if any extra charges apply.
Q: Do you offer special packing for international travel?
A: Yes! Special airplane/suitcase packing includes double wrapping, Ziploc bags, and bubble wrap if needed. This service costs $60 per box.
Additional Services
Q: What extra services do you offer for convenience?
- Packing List & Heating Instructions: Included with every order and emailed automatically upon confirmation. The Invoice is not included in your box, only by email.
- Meal Labeling Service: Available upon request for a flat fee of $250 per order.
Payment Methods
We accept the following payment methods:
- Credit Cards: Subject to a 3.5% fee.
- Check: Payable to:
Batya's Kitchen
1278 East 34th Street
Brooklyn, NY 1121
- QuickPay/Zelle: Batyaskitchen@gmail.com
- Venmo: @batya-kahan
Contact Us
For General Inquiries:
WhatsApp/Text/Call: 917-525-3663
Email: info@batyaskitchen.com
For Existing Orders:
Email: orders@batyaskitchen.com (include your order number in the subject line)